- Frequently Asked Questions
FAQ
The answer can probably be found in our FAQ.
Deliveries and returns
For France, we offer:
Colissimo delivery without signature: Your package will be delivered within 2 to 3 working days following the date of this order.
Chronopost Delivery: If you order before 12 p.m. (except Friday and Saturday), your package will be delivered the next day before 1 p.m. (option not possible for Corsica)
In “Mondial relay” relay point in France: Your package will be delivered within 2 to 4 working days following the date of this order.
For Europe, we offer depending on the country:
Delivery Colissimo Europe: Your package will be delivered within 3 to 7 working days following the date of this order.
DHL EXPRESS delivery: Your package will be delivered within the working day following the date of this order.
DHL Economy Select Delivery: Your package will be delivered within 3-4 business days from the date of this order.
At a “Mondial Relay” relay point (only for Germany, Belgium, Luxembourg, Spain and Austria): Your package will be delivered within 3 to 6 working days following the date of this order.
For the rest of the world (DOM TOM included):
DHL EXPRESS delivery: Your package will be delivered depending on the zone from 1 to 5 working days following the date of this order.
DHL Economy Select Delivery: Your package will be delivered within 3-7 business days from the date of this order.
For mainland France: €6.9 delivery costs by standard Colissimo and €3.5 at relay points, offered above €69 (only by Colissimo and relay points), delivered in 48 hours to 72 hours. Chronopost option available for €9.9
For Germany, Belgium and Luxembourg: €9.9 delivery costs by standard Colissimo and €6.9 by relay point. DHL EXPRESS option available for €15
For Spain and Austria: €12 delivery costs by standard DHL Economy Select and €6.9 by relay point. DHL EXPRESS option available for €15
For Switzerland, Israel, Norway, Turkey and Sweden: €12 delivery costs in standard DHL Economy Select. DHL EXPRESS option available for €22
For other countries, do not hesitate to ask our customer service via email: contact@igranecosmetics.com
Once your order has been validated and when it is shipped, you will receive a parcel tracking number. You will be able to follow its delivery to your home!
If you notice that an item is missing or that the product is damaged, please contact us at the following email address: contact@igranecosmetics.com so that we can take the necessary measures together.
If you or the recipient of the package are absent when the carrier passes, a notice indicating the date of the next delivery or the place where your package was left will be left in your mailbox. If you cannot collect your package within 7 days of delivery, it will be returned to us and we will issue a refund.
My order
Go to the igrane-cosmetics.com page to select the product(s) of your choice and add it to your basket. Once you have completed your purchases, click on the basket located at the top right of the page and follow the order finalization procedure. The total cost of your order includes the price of the items ordered as well as delivery costs (free for all orders from €69). When you are ready to finalize your order, click on the “order” button. You will then be redirected to the payment page.
The stocks on the site are updated in real time, only available products are displayed.
After having validated your order, you will receive a confirmation e-mail to the address with which you connect to our site, containing the summary of the latter as well as your order number. Once payment has been made, you will receive a confirmation email in which you will also find a summary of your order, as well as your order number.
Any order placed before 2 p.m. will be processed by our logistician the same day. Delivery time will vary depending on your chosen delivery option and destination country.
Our logistics partner is located in France and we pay particular attention to the speed of processing your order.
Since Igrane Cosmetics products are personal hygiene and cosmetic products, they can only be returned to us if they have not been used, see our General Conditions of Sale. If you encounter a problem with your package, contact us directly at the following email address: contact@igranecosmetics.com
Our site has the encryption system (SSL) to protect all data related to personal information and means of payment.
In addition, cardholders are subject to validation checks and authorization by the card issuer. If the card issuer does not authorize payment, unfortunately we will not be able to accept your order. The payment process is possible by Paypal (secure site) and payments on the site are managed by the Stripe tool, one of the most secure payment tools in the world.
By email at: serviceclient@igranecosmetics.com
Or by phone at 06.98.85.10.60 (Monday to Friday from 10 a.m. to 12 p.m. and from 2 p.m. to 6 p.m.).
Our products
No, Igrane Cosmetics products do not contain sulphates, microplastics or endocrine disruptors. Our products are natural and although some ingredients are developed in the laboratory, we have excluded all chemicals that are toxic to the body.
Are Igrane Cosmetics products tested on animals?
Igrane Cosmetics products are produced in Morocco. On our brand’s land grow the argan trees from which the almonds come, which are pressed in our production unit, La Maison Igrane, to produce our certified organic argan oil. Our independent laboratory is located in Marrakech, a long-standing partner with whom we create our formulations based on our active ingredients and our organic argan oil.
You can consult the list of our points of sale by clicking on the link.
Igrane means “earth” in Berber. It symbolizes our commitment to a territory, at the human, environmental and economic level.
