At Igrane Cosmetics we attach paramount importance to respecting the protection of the personal data of our customers but also of our employees and our service providers. We place compliance with European and French legislation at the heart of our concerns.
In the interest of transparency and to provide you with complete information on our use of your personal data, we have drawn up this privacy policy.

Igrane Cosmetics, registered with the RCS, n°B 884 123 951, located at 8 Rue Cerf Berr 67200 Strasbourg France, is responsible for processing the personal data of customers and users of the website (https://Igrane-cosmetics.com).
We are required to collect and process your personal data for the purpose of meeting our contractual obligations, as well as our legitimate interests consisting in prospecting and building loyalty and answering questions from our customers. The sending of newsletters is subject to your consent.

WHAT IS PERSONAL DATA?
Personal data is information that allows you to be identified, whether directly or indirectly. This may include your last name, first name, telephone number or email address.

WHAT ARE OUR PERSONAL DATA PRACTICES?

We collect your personal data in a fair, lawful and transparent manner. Your personal data, thus collected, is proportionate to the purposes of our processing.
We also ensure the protection of your personal data by implementing strict security measures.

WHY DO WE COLLECT YOUR PERSONAL DATA?
We collect and process different categories of personal data in order to best ensure the management of our contractual and commercial relationships with our customers.
The processing of your personal data has the following purposes in particular:

customer follow-up
carrying out prospecting operations
carrying out loyalty operations
sending newsletters
processing your requests

Your personal data is transmitted, within our services, only to persons authorized by their functions to process them.
They are also transmitted to our external service providers who are responsible for implementing certain of our treatments in the name and on behalf of Igrane Cosmetics, such as our web agency our newsletter manager
We carefully ensure that all of our service providers put in place appropriate security and confidentiality measures to guarantee the protection of your personal data.
Apart from these cases, Igrane Cosmetics will not share your personal data with third parties unless required by law and/or if you have previously expressly consented.

WHAT CATEGORIES OF PERSONAL DATA DO WE COLLECT?
In order to meet the purposes of the aforementioned processing, we collect in particular:

your first and last name
your date of birth
Your email address
your phone number
HOW LONG IS YOUR PERSONAL DATA KEPT?
Your personal data is kept for the time necessary to achieve the purposes of the processing implemented, in accordance with the recommendations of the CNIL.
Thus, the maximum retention period of your data in our files relating to the management of our commercial relations is equivalent to the duration of our relationship. Beyond this period, we may keep your data in the form of intermediate archiving to establish proof of a right or a contract, or to ensure compliance with a legal obligation. The archiving will be carried out in accordance with the recommendations of the CNIL: the archived data will be the subject of a selection and a conservation distinct from the active database and limited in time, in particular according to the prescriptions of the Civil Code and of the Commercial Code.

The data used for prospecting purposes is kept for a period of three years, running from the end of the commercial relationship when the prospect is a customer or from the collection of data or the last contact from the prospect when this last is not a customer.

WHAT RIGHTS DO YOU HAVE REGARDING YOUR PERSONAL DATA?
In accordance with applicable regulations, you have the right to access, rectify and delete your personal data. You can also exercise your right to portability in order to obtain your personal data in a structured, usable and machine-readable format, so that they can be transmitted to a third party, if your request is eligible.
You also have the right to request the limitation of the processing of your personal data as well as the right to oppose their processing due to circumstances specific to your personal situation.
You can withdraw your consent to send newsletters at any time.
You also have the right to define general or specific directives as to the post-mortem fate of your personal data. The specific directives can be registered with our internal referent for the protection of personal data. The general directives can be registered with a digital trusted third party certified by the CNIL. You have the option to modify or remove these guidelines at any time.

WHO CAN YOU CONTACT ON MATTERS RELATING TO THE PROTECTION OF YOUR DATA?
You can contact us directly or exercise the rights referred to in the previous paragraph via the following email address: contact@igranecosmetics.com
You can exercise your rights of access, rectification and erasure of your personal data by going to the “My Account” section, following the instructions indicated.
Your requests will be examined as soon as possible.
In the event that you believe that your rights are not respected with regard to the protection of your data or that an action relating to the conditions of the processing of your personal data would be incompatible with the provisions of this policy or the applicable regulations , you can file a complaint directly with the CNIL.

FURTHER INFORMATION
Igrane Cosmetics reserves the right to modify this Privacy Policy at any time taking into account the provisions in force regarding the protection of personal data.